What to expect

What an Operations Blueprint looks like

A written Blueprint, delivered in 3 working days, showing where your business is losing time and what to do about it. Here is what that looks like in practice.

Sample report

See what you actually receive

Every report is specific to your business. This is an illustrative format using transparent assumptions, not a completed client result.

Operations Blueprint·Westbrook Plumbing Ltd
Prepared by Joe Armstrong, Cortel

Executive Summary

Illustrative inputs: 24 quotes a month at 25 minutes each, plus 20 invoice chases at 12 minutes each. That suggests 14 hours a month to investigate before allowing for review time, exceptions and adoption. A quote-to-job pipeline would be tested first; the actual change would be measured after implementation.

Proposed Systems

PrioritySystemTime savingEffort
Start hereQuote-to-job pipeline8–10 hrs/month*Low
NextOverdue invoice reminders3–5 hrs/month*Low
LaterJob scheduling from WhatsApp2–4 hrs/month*Medium

System 1: Quote-to-job pipeline

The workflow being addressed

Pete writes every quote from scratch in a Word template, entering client details, job description, and parts list manually, roughly 25 minutes per quote. Accepted quotes are re-entered into Xero as invoices by hand. There is no record of which quotes are open or which have gone cold.

What Cortel builds

A quoting form connected to Westbrook's existing Xero account. Pete describes the job in a short form; the system generates a formatted quote, logs it, and converts it to a Xero invoice on acceptance. If a quote receives no response in 7 days, a follow-up is triggered automatically.

*Illustrative monthly ranges; actual impact depends on volumes, exceptions and adoption

Your report will be specific to your business, your tools, and your workflows, not a generic checklist.

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Example Blueprint findings

What this looks like in practice

Every Blueprint is different. These hypothetical scenarios show how inputs become estimates; they are not achieved client results.

Building contractor

Illustrative input: 12 jobs a month, with 15–20 minutes of repeated entry across WhatsApp, a spreadsheet and invoicing.

That suggests 3–4 hours a month to investigate. A connector could reduce re-entry, subject to exception handling and team adoption.

Recommended: Make.com connecting WhatsApp, Google Sheets, and Xero

Low effort

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