Services
What we build and run
Sector by sector, this is what Cortel takes on.
Recruitment Agencies
We give your consultants their billable hours back — and keep the client pipeline moving.
- CVs formatted to your house style, ready to send
- Interview and client-call notes turned into structured debriefs
- Job adverts drafted quickly and screened for wording that could discriminate
- New vacancies and candidate emails sorted and routed as they arrive
- Lapsed clients re-approached with researched, personal messages
- Invoice and timesheet chasing on a polite-to-firm escalation
- A weekly desk report: what moved, what stalled, what needs a decision
Engineering & Manufacturing
We take the paperwork off your shop floor and your sales desk — so quotes go out faster and nothing slips between the office and the works.
- Enquiries and RFQs sorted as they land, with missing information flagged back
- Structured quote drafts built from your pricing rules, reviewed and sent by your team
- Every sent quote followed up until there’s an answer
- A weekly watch on tenders and frameworks in your niche, with deadlines listed
- Your processes captured from a conversation and written up as proper SOPs
- Margin visibility by job or product line, with low-margin work flagged
- Invoice chasing on a polite-to-firm escalation
Logistics & Freight
We keep your quotes answered, your customers updated and your invoices paid — without your ops desk spending the day on the phone.
- Quote requests acknowledged as they arrive, with structured drafts from your rates and lanes
- Sent quotes followed up until there’s a yes or a no
- PODs chased the moment a job completes, so invoicing never waits on paperwork
- Status updates for email and WhatsApp in your voice, built around your TMS
- Complaints triaged by severity with careful draft replies
- A weekly report: jobs, margins, problem accounts, what needs a decision
Professional Services
We clear the admin between you and your billable work — onboarding, chasing, notes and follow-ups handled.
- Client emails triaged, sorted and routed the moment they arrive
- Proposals and engagement letters drafted for your review
- Clients chased for documents and approvals, politely and persistently
- Meeting notes turned into action lists and follow-ups
- Invoice chasing on a polite-to-firm escalation
- A weekly practice report: pipeline, workload, what needs a decision
Financial Services
We handle the chasing and the paperwork around your advice — so cases move without your day disappearing into admin.
- New enquiries triaged and routed to the right adviser
- Document collection chased: ID, fact-finds, statements
- Clients kept informed at every stage of their case, in your voice
- Meeting notes written up with clear next actions
- Fee and invoice chasing with approval on every message
- A weekly pipeline report across advisers and cases
Every outgoing message runs through your approval before it sends. We build around the tools you already use — nothing is replaced for its own sake.
How it starts
The £500 Operations Blueprint
Most clients start with the Blueprint. It gives both sides a clear picture before any implementation commitment — and every engagement is scoped and priced from its findings, so you will see the scope, delivery plan, and price before deciding whether to proceed.
Step one
Operations Blueprint
A structured diagnostic of your business: questionnaire, 45–60 minute session, written Blueprint with practical opportunities prioritised, and a follow-up call. Fixed fee, no commitment beyond it.
- -Practical opportunities, prioritised for instant impact
- -Specific tools named and matched to your situation
- -One clear first step you can take this week
- -Follow-up call included
If you'd like to jump straight in with the Blueprint, email us at hello@cortel.io.
If you start a Cortel retainer within 14 calendar days of the written Operations Blueprint being delivered, the £500 Blueprint fee is credited against your first retainer invoice.
How the Blueprint works
Three steps from enquiry to report
Questionnaire
A short form on your business: what you do, how you work, where the friction is. About 15 minutes.
Workflow session
A focused 45 to 60 minute call where we walk through your day-to-day. No slides. We ask; you talk.
Written Blueprint + call
Within 3 working days: your written Blueprint with practical opportunities prioritised, then a follow-up call.
Common questions